Both directions, one booking
Arrival + Departure (complete journey) at Cancun
Arrival + Departure (complete journey) at Cancun, coordinated end to end by Altura VIP Cancún.
What's included on arrival
- Personalised welcome — Your dedicated agent meets you at the aircraft jetbridge as you disembark with a personalised name sign.
- Porter service — A dedicated porter collects your luggage from the carousel and carries it to your vehicle.
What's included on departure
- Personalised welcome — Your agent meets you at a pre-arranged point in the check-in hall.
- Priority check-in — Assisted check-in via the airline's premium counter, bypassing standard queues.
- Fast-track security — Expedited screening through dedicated VIP lanes.
- Fast-track border control — Priority passage through passport control.
- Premium Lounge access — Relax with complimentary refreshments until boarding.
- Escort to gate — Personalised guidance to your boarding gate for priority boarding.
On arrival
With Altura VIP Arrival + Departure, an agent is with you at the start and at the end of your trip.
- 1
Meet and Greet at the Gate
As you exit the aircraft, your personal Altura VIP agent will be waiting for you at the gate, holding a sign with your name on it for easy identification.
- 2
Fast-Track Through Immigration
Your agent will escort you to the fast-track lane for immigration.
- 3
Baggage Claim
While you're at immigration, your agent will coordinate with our team to pick up your luggage from the carousel. They will meet you with your bags shortly after you clear customs.
- 4
Private Curbside Exit
Your agent will then guide you through a private VIP curbside exit directly to your waiting ground transportation. There’s no need to navigate the busy main terminal with your luggage.
On departure
With Altura VIP Arrival + Departure, an agent is with you at the start and at the end of your trip.
- 1
Curbside Meet and Greet
Your Altura VIP agent will meet you at the designated curbside area outside the terminal, ready to assist you.
- 2
Premium Check-in
You will be escorted to the airline's premium check-in line, bypassing the general queues.
- 3
Expedited Security and Passport Control
- 4
VIP Departure Lounge Access
<ul><li><strong>Personalised welcome:</strong> Your agent meets you at a pre-arranged point in the check-in hall.</li><li><strong>Priority check-in:</strong> Assisted check-in via the airline's premium counter, bypassing standard queues.</li><li><strong>Fast-track security:</strong> Expedited screening through dedicated VIP lanes.</li><li><strong>Fast-track border control:</strong> Priority passage through passport control.</li><li><strong>Premium Lounge access:</strong> Relax with complimentary refreshments until boarding.</li><li><strong>Escort to gate:</strong> Personalised guidance to your boarding gate for priority boarding.</li></ul>
How far in advance should I book?
We ask for at least 24 hours' notice.
Do children pay?
Children under 8 travel free
Price
What this service can and cannot do
| Capability | Status | Notes |
|---|---|---|
| Arrival | ||
| Meet & assist | Available | The arrival service above, as sold in the live booking system. |
| Meet at the gate | Available | Your agent waits at the aircraft gate holding a sign with your name. |
| Fast-track immigration | Conditional | Expedited immigration lanes through the airport's VIP service where available on the day. |
| Porter service | Available | A dedicated porter collects your luggage from the carousel and carries it to your vehicle. |
| Departure | ||
| Meet & assist | Available | The departure service above, as sold in the live booking system. |
| Lounge access | Available | VIP departure lounge with complimentary drinks and snacks until boarding. |
| Fast-track security | Conditional | Fast-track security and passport lanes where the airport makes them available. |