Arrival, departure with lounge access, or both
$500 per person
Met at the aircraft. Through fast track. Walked to your transport.
$500 per person
Met at the curb. Through security. Settled in the lounge.
$975 per person
Arrival and departure, both handled. The airport becomes the calm part of the trip.
| Capability | Status | Notes |
|---|---|---|
| Arrival | ||
| Meet at the gate | Available | Your agent waits at the aircraft gate holding a sign with your name, as sold in the live booking system. |
| Meet & assist | Available | Personal escort from the aircraft gate through immigration, baggage claim and customs to the VIP curbside exit. |
| Baggage assistance | Available | Your agent coordinates collection of your checked bags from the carousel. |
| Customs assistance | Available | Escorted through customs and out through the VIP curbside exit to your transport. |
| Fast-track immigration | Conditional | Expedited immigration lanes through the airport's VIP service where available on the day. |
| Departure | ||
| Meet at the kerbside | Available | Your agent meets you at the designated curbside area outside the terminal. |
| Check-in assistance | Available | Escorted to the airline's premium check-in line. |
| Fast-track security | Conditional | Fast-track security and passport lanes where the airport makes them available; your agent escorts you either way. |
| Lounge access | Available | VIP departure lounge with complimentary drinks and snacks until boarding. |
| Escort to the gate | Available | Your agent walks you to the gate when your flight is ready to board. |
| Meet & assist | Available | The departure service above, as sold in the live booking system. |
If the queue you are worried about is immigration and customs on the way in, book Arrival VIP Fast Track. If it is check-in, security and passport control on the way home, book Departure VIP Fast Track & Lounge, which also gives you the departure lounge before boarding. Full Service covers both ends in a single booking.
No. The lounge is a departure facility, so it comes with Departure VIP Fast Track & Lounge and with Full Service. On arrival there is nothing to wait for: the service walks you through immigration, baggage and customs and straight out to the designated VIP curbside.
The departure service escorts you to check-in in the priority or first class lane for any airline. Give us your flight number when you book and we will confirm the details for your specific flight.
Rates are per passenger and depend on which of the three services you choose: $500 for Arrival or Departure, $975 for Full Service. The booking form shows your party's total before you enter any card details. Children under 8 travel free.
Yes, get in touch and we will amend the reservation. It matters that the party size on the booking is right: the lounge may refuse service if you arrive with a larger party than the one described in your reservation.