How to get through Cancun airport on arrival
Arriving at Cancun airport (CUN) means several steps in a row: immigration, baggage claim, customs and the walk out to your transport. Knowing the order helps you plan the first hour of your trip.
What the Altura arrival service does
Your agent waits at the aircraft gate holding a sign with your name. You meet them as you leave the aircraft.
Your agent stays with you through immigration, baggage claim and customs, all the way to your vehicle.
Booking
Book at least 24 hours before your flight. The service operates 24 hours a day, every day.
Adding a departure service
For your return, your agent meets you at the designated curbside area outside the terminal. Inside, the VIP departure lounge has complimentary drinks and snacks while you wait for boarding.
Questions
How do I find my agent? At the aircraft gate, holding a sign with your name.
How far ahead should I book? At least 24 hours before your flight.
Who do I call? US/Canada toll free: 1 (833) 568-8332. Mexico: +52 998 980 0775.
Want help with your arrival? Review the arrival service, what it includes and the conditions before you book.
See arrival assistance